A process map is also called a flowchart, process flowchart, process chart, functional process chart, functional flowchart, process model, workflow diagram,. map places e vents and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. More advanced applications of process mapping include its use as a tool to support partnership and engagement. Swimlane process maps are used for planning, documenting, and modeling processes. xml ¢ ( ̘ÍNã0. 87, 50. Analytical Hierarchy Process PPT Template and Google Slides. Swim Lane Mapping is an approach to studying complex, cross-functional workflows. Start Visio. process map b. Swim Lane Diagrams. It is a well-crafted template with an instant download facility. false - Proponents of BPR suggest that organizations start the BPR process with a "blank sheet" of paper rather than try to understand and modify processes that may be severely outdated or dysfunctional. Swim Lane Map, which is used to go deeper into an event or action and maps all of the sub-processes, hand-offs, and responsible parties of a process. Drag and drop interface with a contextual toolbar for effortless drawing. The Q&A process starts when a user creates a request through the public website,. The first step is to make the actual condition visible and understood by everyone. A swim lane is usually the banded area that runs horizontally across a process map (Figure 4). Flowcharts are widely popular and one of the most frequently diagram types. 100% customizable slides and easy to download. The process map above is the same hiring interview process, but with the addition of swim lanes for those tasks done by human resources versus the people in the function that are trying to find a candidate to fill a role. Swim lane maps take more time to develop. Once there’s an appropriate number of lanes, make sure to write down the department name at the top. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. It is used to denote the area of responsibility for a particular role/department(i. It can help you to identify and track the different tasks that need to be completed, and it can also help you to visualize the dependencies between tasks. Click the Cross Functional Flowchart template, and then click Create. 4. The swim lane diagram first surfaced in the ’60s. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Swim lane process mapping 6 Framing (Defining) the Process •Boundaries (framing the process) –Major steps in the process from the trigger event to the end result (what is in. Which of the following continuous improvement tools is often used to conduct root cause analysis? Swim lane process map. It allows any team member to be. Essentially a cross-functional flowchart, a swim lane. In a process map, a circle represents a step or activity in the process. Process mapping is a technique used to visually map out workflows and processes. If so, it’s wise to note this before you begin actually creating the map in a later step. Now, map the start of the process by writing down the first step or task that puts it into motion. 100% customizable slides and easy to download. These have the same UML flowchart symbols used in the low-level process map example. Process 2: the rounded rectangle is another shape used for processes. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. The swim lane keeps the swimmer in position. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Or the swim lanes could be vertical and the process steps move from the top to bottom as time progresses. Swim lanes in project management typically depict a business process from start to finish. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. It organizes information in lanes or columns, assigning each lane to a specific role or department, making it easier to. Process mapping is a powerful tool used to visually depict and analyze the steps involved in a business process. These lanes are columns that keep actions visually separated from others. As it has been around since 1940, but was first described in 1990, it is on the older side of the mapping styles available, but it is one that has remained constant for some time. The actors may be persons, departments or organizations. See Answer. Process mapping consists of a collection of tools and methods used to understand an organization and its processes. Cross-functional process maps help you to see the department and the phase in which an activity occurs. Step 1: Create a Flowchart. Swim-lane flowcharts have been around longer than all of us under many names including swimlane diagram, functional band, multi-column chart, process flowchart, business process management chart, visual process mapping, and process workflow mapping. To learn how to use the Swimlane Map and how… Here are the steps you need to follow to make a basic swimlane diagram in Microsoft Visio: Open Visio and select the type of process flowchart you want to create. Then add some information about the steps (like cycle times, number of workers, etc. For instance, you could have steps in a process, and each “lane” is dedicated to a particular employee or team. Step 3: Add your data. A swim lane process map can assist you in tracking work that is conveyed between teams or departments. Student Registration. Cause-and-effect (fishbone) diagram. swim lane process map. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. Swim lane process mapping diagram. A process map that graphically arranges the process steps so that the user can see who is responsible for each step. A swim lane process map, also called a cross-functional flow chart or swim lane diagram, is a simple, visual representation of a business process and all the sub-processes that contribute to it and in what order. Using process mapping software, process maps show a series of events that produce an end result. In the Categories list, click Flowchart. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Provide a consequence to the bullies Imitation of others Attention deprived at home Victim of bullying Gaining the feeling of power and strength To avoid be bullied themselves. 3. That’s why you need to know what a swimlane is in project management. These diagrams vividly display tasks, roles, and responsibilities within a process, simplifying the understanding, analysis, and improvement of workflows. So, before we run, let's walk, and just do a quick review on some process mapping techniques and tricks. 85. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Create swimlanes. Easy to draw sample cross functional Process Flow Diagrams. Slide Team PowerPoint Business Improvement Process. øóŠ¯K -§$¸,Çå¥b³Ÿ¿§µŠg õ’¢£^c@Ø ¦µà sØO 2ý0—Áj !*‹1vƵ=À [*ä=Û ¬t·ø O!¸cÆÝ. You can create your next swimlane diagram in your usual Microsoft Office apps like PowerPoint, Word, or Excel. When the end-user places an order and pays for it in the initial stage, the. Identify the different stakeholders or departments involved in the process and create a. The slides contain 16:9 and 4:3 formats. Assign each participant to a specific lane. A swimlane diagram (also sometime called a cross-functional diagram) documents the steps or activities of a process flow or workflow. For this, access Insert > Shapes and select the arrow shape. Identify the outputs. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. Individual roles, actions, linkages, and process phases are all communicated in one simple picture. Swimlane diagrams are particularly useful for processes that involve multiple steps or stages. Identify the inputs of the process. Step #3: Add individual steps along each lane through to the end of your process, and explain what each represents in. The diagrams are also useful for communicating a process in chart-form to other people who may. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. •Help identify time traps—which processes take the longest—as well as capacity constraints, or which resources get bogged down because of work. You can start with your company’s business model, value chain or current process hierarchy. These lanes add another layer of organization. Examples. Swim lanes can be used to simplify complex processes into easy steps. Only the things that they are responsible for should end up here. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Swim lane business process maps are the type of flow charts that show the organization structure. Step 5: Download, share, and print. At its core, the Swim Lane. Colors: dark. WorkflowWhile making the swim lane process map, we should always consider, we have a map by which any new aspirant can easily understand the process without asking anyone. To optimally use MS Word’s drawing capabilities, you’ll need to insert a “drawing canvas”. It could be anything from a customer order to a manufacturing process. <br>"Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. The swimlane diagram consists of different components. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. PowerPoint Cross-Functional Process Swimlane Template by SlideTeam 10. A Swim lane map was a process map that separates process into lanes. Its Use. The powerful swimlane diagram software comes with a rich set of swimlane diagram templates and symbols. In this method, we progressively add detail starting from the steps of the customer. Like other process-diagramming techniques, with the Rummler-Brache method you map processes linearly as a. The swim lane process map divides the process map into different departments or teams. Swim Lane Process Map for a Medical Procedure Figure 4. Process mapping. Show interactions, i. Download the Swim Lane template. Compatible with Google Slides and PowerPoint. At this point, with all the collected information and lanes, it’s time to map the process out by putting the relevant tasks in the corresponding lanes. 0. Select and delete the default text boxes on the slide that opens. The Best Free Swimlane Diagram software - Easy-to-Use, Powerful and Web-Based. How to use the swimlane diagram template. e. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. ClickUp Swimlane Process Map Template 7. Easy to change the colors quickly. 84, 49. The slides contain 16:9 and 4:3 formats. Continue reading "Swim Lane Flowcharts" Example 1: Swim Lane Process Map Let's take an example of the online shopping process to understand the Swimlane process map. Then, rename the shapes. Like any other flowchart, it visualizes a process from beginning to end, using the metaphorical lanes of an actual swimming. Follow the tutorial to create your own swim lane diagram in MS Word with examples and tips. Applications include: Water. Parallel lines which can be arranged horizontally or vertically divide the diagram into lanes. Like a flowchart, it diagrams a process from start to finish, but it also divides these steps into categories to help distinguish which departments or employees are responsible for each set of actions. What is a swim lane map? A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; however, a swim lane map places events and actions in "lanes" to delineate a person/group responsible, or a specific subprocess. 0 - 2576 ratings. Source:EdrawMax Online. ”. When you do, you’ll see a new tab appear on the ribbon: Shape Format. In the Board Settings menu, click on the "Swimlanes" option. MS Visio (Microsoft Corporation,Redmond,Washington) isone ofthemost pop-ular programs for professional process mapping, and it is highly recommended for those complex maps with swim lanes. In a swimlane diagram, we create a lane for each role in the. Departments (also called swim lanes) divide the steps horizontally. Map the process steps at the bottom of your map, from left to right. What are cross functional flowcharts. Mapping out the steps that groups / departments undertake can help to identify problems and areas of inefficiency. Swim Lane process map. Productivity. In an example from our laboratory, the anatomic pathology sign-out workflow is presented as a diagram divided by lanes, with one lane for. This first step is a natural top management activity – later steps should involve the people that will do the work. Listing out the key elements, however, is an important precursor to creating a more detailed process map. Size: 1280 x 720px. Process Mapping - is a diagrammatic representation of the flow of information and/or material in a process. Smart shapes and connectors, plus create, easy preset styling options and more. Moreover, it helps ensure that teams follow each step of your workflow in their prescribed order. A process map is a visual model that shows how a collection of activities are sequenced together to accomplish work in an organization. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. Step #1: Categorize and label the areas requiring their own columns or lanes in your diagram. Insert a shape in that container. 3. It has 4 lanes: IT, Change Manager, Process Analyst and Everyone (anyone in the company can start an improvement process). You can change the orientation on the Cross-Functional Flowchart tab. A Swim Lane Flowchart, also known as a cross-functional flowchart, is a type of process mapping tool that is used to visually represent the flow of a process and the various roles and responsibilities involved in that process. Jira Swimlanes can be created using the following steps: Click on the "Board Settings" button, which appears in the top right corner. Step 2: Break the process down into individual steps. Identify the swimlanes: Next, identify the swimlanes you want to include in the diagram. Use the suppliers to layout your swim lanes; Add the. Customer Service Swimlane Chart is a process map that depicts the roles and defined responsibilities of an organization's customer service department. Connect this shape to ‘ ’ and ‘. Fast Swimlane Diagram tool to draw Swimlane Diagram rapidly and easily. Individual roles, actions, linkages, and process phases are all communicated in one simple picture. It involves creating a process map, also referred to as a flowchart, process flowchart, or workflow diagram . Step 2 – Map the current state with a Top Down or Swim Lane chart. Use arrows to connect to the next swim lane. 2. Draw a short arrow if the next action is in the same swim lane. Definition. Start/End: The oval depicts the beginning and end of any procedure. The following diagram elaborates on “1. Recruiting is the process of attracting, screening, selecting, and onboarding qualified candidates. Process steps that are performed by one person are drawn in that person’s lane. Especially as we head into the digital age, more and more. They were developed by Lynn Shostack for usage in projecting. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Step 1: agree on a process to map: (HAVE A PLAN) Consider surveying your staff, patients, or others on which processes are the biggest problems Process that are the most time. Swim lanes should always be horizontal where roles are placed on the left-hand side. A swimlane diagram not only depicts steps in the process but also separates each unit within the organization, diagramming interaction between different departments and providing a high-level view of the flow of control in a given process, and therefore the. The swim lane process map example "Payroll process" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. Conditional: also known as the “decision shape,” this symbolizes a question. Those tools allow us to document, analyze, improve, streamline and redesign business processes to. The entity can then work towards ensuring its processes are effective (the right process is followed the first time), and efficient (continually improved to ensure processes use the smallest amount of resources). The swim lane process map example "Payroll process" was drawn using the ConceptDraw PRO diagramming and vector drawing software extended with the Cross-Functional Flowcharts solution from the Business Processes area of ConceptDraw Solution Park. What is a swim lane map? A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops; however, a swim lane map places events and actions in "lanes" to delineate a. What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. When talking about cooperative processes, there’s nothing better than a swim lane diagram! This tool allows you to divide flow charts into columns and easily visualize who is in charge of each step of the process. A process map is a visual representation of a task, process, or workflow. D) 53. 8). Edit this example. On you next project, try using swim. A process that addresses the main value-added activities of an organization. Go to Insert > Shape in PowerPoint and add flowchart shapes to build your diagram, such as a Terminal to show the start of your diagram or a Process to show a process. 2- Rahaf AlGhunaim 436000213. Compatible with Google Slides and PowerPoint. Process mapping provides a powerful tool for displaying the steps, inputs and outputs, and other related details of a process by providing an “as-is” and step-by-step picture of the process. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between departments and teams. A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. Before moving forward, format the height and width of the cells; for the horizontal diagram, wide the columns included in the chart by dragging the boundaries of the columns to the right side up to the desired extent. Just like the lanes in a swimming pool, the swimlane diagram places the steps of a process into vertical or horizontal lanes to communicate the responsibilities of the team at each stage. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. 75 included with membership ** Join us for lane swimming at McKinnon Pool. Most of this detail is missing from Swim Lane Diagrams or is inconsistent across business functions. These are referred to as swim lanes and may also be used to represent different roles in a process or a key piece of software. 21 below shows the swim lane process map for a patient undergoing a lumpectomy (the surgical removal of a small tumor from the breast). A swim lane diagram, or swim lane process map, is an element used in mapping process workflows. An experienced user spent 15 minutes creating this sample. It is often used for administrative processes as, for example, order processing, part development, marketing, etc. Value stream mapping is the tool that is used to improve process flow. Another one of the types of process maps is a Cross Functional or “Swim Lanes” Map. map a process within a document. With all client-dependent operations, we put the customer section in the first lane. 7. From the categories tab, choose a vertical or horizontal flowchart or rather, choose the right orientation for your swimlane diagram that serves your purpose. Define the scope of a complex process. It’s easiest to map things out on your swimlane flowchart if you start at the beginning, as then you can move through the rest of the process in order. The process map is called a “swimlane” because the map resembles a pool with lanes identifying the different process groups. We would like to show you a description here but the site won’t allow us. The symbols you use in a swimlane diagram are the same as in a regular flowchart. A swimlane diagram uses the metaphor of lanes in a pool that extend horizontally or vertically to indicate ownership of workflow tasks. Step 4: Play with aesthetic elements. Demonstrate the tasks to be undertaken by a group os stakeholders. How to manually make a swimlane diagram in Microsoft Word. About this template. First, open a new Word document. The maps arranged on a table where the columns or rows display the actors responsible for the steps. The last of our swim lane diagram examples refers to continuous improvement, one of the most important BPM processes. Identify the inputs of the process. What is a Swim Lane Process Map and Why We Should Use Them ? 4. Scatter plot. Download this swimlane flowchart template along with more Excel templates for value stream mapping, and many diverse flow charts for continuous. In such scenarios, cross functional flowcharts (CFFs), also known as swim lane diagrams, are the ideal solution for process visualization and improvement. Start Visio. From the Shapes window on the right, add as many bands as you need. Cross functional flow chart process mapping template for Makigami analysis of a swim lane diagram. Also termed ‘swim-lane’ charts, these process maps have vertical lines showing the movement of the process from person to person. The first step in creating your swimlane diagram in Excel is to adjust the height and width of the cells in your spreadsheet. svg" Wikimedia. Open PowerPoint and select a new blank presentation. 4- Raghad Alshowyair 437004334. Again, in container ‘. " Each lane is assigned an actor (which may be an individual, department, division, group, machine, entity, and so on), or even a phase or stage in a process, that is responsible for the activity or work. identify specific activities that make up the informational, physical, and/or monetary flow of a process and use common symbols such as a rectangle which represents a step or activity in the process. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. For this, double-click on it from the template gallery. 54. 5- BPMN diagram of continuous improvement. Swim lanes is a technique used in process mapping to simplify the work procedure. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Add one large rectangle for the body of your swimlane. First, you need to select a process to start with. This flowchart with swimlanes template can help you: - Visualize a process step by step. Create a swimlane diagram in Lucidchart and help your organization get stuff done. You know, I like the process map as a tool to kind of level set for the project team. For a horizontal swimlane diagram, you can widen your columns by highlighting all of the columns that you will need, and then dragging from the boundary on the right side of. Question: Swim Lane Process Map for a Medical Procedure Figure 4. Businesses use cross-functional mapping when: Identifying the key roles taking part in a process and their relation to. This slide is designed with a creative design with a text area. Type 1 Process Map: SIPOC MapStep 1: Decide Between a Normal Process Map v/s Swim Lanes. io. Framing (Defining) the Process •Boundaries (framing the process) –Major steps in the process from the trigger event to the end result (what is in the scope of this process?)Process mapping is a key part of the project planning process that provides clear documentation for the project. We would like to show you a description here but the site won’t allow us. Prepare a Business Process Map (Swim Lane) to document the following Payroll Processing System: As the internal auditor for No-Wear Products, you have been asked to document the company’s payroll processing system. 1. Include the words “Start” or “End” within the shape for clarification. On a blank PowerPoint slide, navigate to the insert tab and click “Shapes. Create swimlanes. 1- Athari alshammari 437004848. Swimlane Flowchart Swimlane flowchart combines swimlanes and flowcharts to make the diagram easy to understand by dividing it into sections. Example: The rectangle is a Process, the shape used for the main steps in the process. Draw a long arrow if the next action is in the other swim lane; Add a process. Top 4 Free Swimlane Diagram Templates. ÷H¼Cä-jÜ0 jÊ †Õ `’ÛÖàØ–ívèÛs“´(E) R+ÙDrìsîgÅ>±ºxÍD°c¹’1‰Â! @&*år “LJëÁ) ¬c2eBIˆÉ ,¹ ïï – l€jic2sNŸSj“ d̆JƒÄž‰2 sØ4SªYò¦@ ‡Ãcš(é@º Ë=Èxt 6 . What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your. 7 cars/$ d. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. indicated by horizontal lines that look like swim lanes. Example 1: 3 roles have to meet in order to discuss an issue Example 2: 3 roles collaborate in order to create a concept. 4. , all the process steps within a swim lane are owned and performed by that particular role or department). Our software can be used in live facilitated. Swim lane business process maps are the type of flow charts that show the organization structure. - Quickly determine if a process is inefficient. Size: 1280 x 720px. [1] Their method of diagramming allows you to quickly and easily plot and trace processes and, in particular, the interconnections between departments and teams. A swim lane process map can assist you in tracking work that is conveyed between teams or departments. What does mapping do? Nothing to do with external. Warehouse Swimlane Flowchart. A swim lane diagram is a type of flow chart or cross-functional diagram, in which the process is subdivided into categories. Typically, Process Maps work better when working with office processes where decision making and information handoffs are more important. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. Use Levels. These process maps provide the interactions between different departments and the roles performed by different people in the organization. 4. Instead of documenting each step within a process flow, swim lane diagrams use swimmers (project team members) and horizontal or vertical lanes to show which tasks team members are responsible for. Label each swimlane with a name or symbol and place the steps and. Intuitive horizontal and vertical swimlane. - Clearly identify the individuals responsible for performing each process. No more having to use Microsoft Visio when you can download in PPT directly and just edit the text to get started. The actors may be persons, departments or organizations. ClickUp Simple Mind Map Template 8. Each component depicts different stages of a business process. Creative Swimlane Diagram Shapes PowerPoint. Benefits of process mapping Process mapping is a really simple exercise. 4. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Silo flowchart. For instance, process maps: Allow viewers to quickly understand. Step #5: Map the process steps. This is easy to do, since our Swimlane templates are easy to edit. Once there’s an appropriate number of lanes, make sure to write down the department name at the top. For many indicating that two or more par- ties were involved in the step For example, the "surgery. Workflow charts show the typical process for a company’s revenue-generating activity. The Free Swimlane Diagram Template for PowerPoint carries two swim lane diagram designs: horizontal & vertical layouts. Office processes, and project processes in particular, are different. Benefits of Using a Dedicated Tool. Common Office Visit (PDF, 34KB) Flowchart Incoming Calls (PDF, 432KB). Accountability: By assigning specific lanes to departments or individuals, swim lanes hold participants. Process 1: this signifies any process, action, or operation. Swim lane process mapping 5. In the Categories list, click Flowchart. Then, add another box to the top of the first box to act as the title section of your swimlane. A swimlane diagram is a way to understand a multi-faceted business process in a single glance. Note: If you drop a new swimlane onto a process. How to manually make a swimlane diagram in PowerPoint. A swimlane in project management is a flowchart that is divided into lanes by group, individual, or even sub-process. 85. An appropriate measure of productivity is: a. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Remember, you’ll need to use specific shapes and text. Chart process steps. 6- Lojin Zuhair Rahbeeni 437004907. The maps arranged on a table where the columns or rows display the actors responsible for the steps. 1. It is split into 4 swim lanes: customer actions, frontstage actions, backstage actions, and support processes. Prepare a new document.